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Reimbursements FAQ

How long does the approval process take for a customer to get a Letter of Medical Necessity?

The intake form is only a few questions. No live consultation with a doctor is required. If eligible, approval is instant. Truemed will then provide a Letter of Medical Necessity via email.

How many Letters of Medical Necessity does a customer need to obtain?

Each Letter of Medical Necessity can cover multiple products and is applicable to For Wellness purchases. Prior orders can be reimbursed subject to rules set by HSA/FSA providers.

How long does the Letter of Medical Necessity last?

Each Letter is valid for 12 months before it needs to be renewed.

How do I pay for For Wellness products?

You can keep purchasing the same way you always would. Upon approval, Truemed then provides the documentation to submit with your reimbursement claim to your HSA/FSA provider. You can either submit claims individually or all at once at the end of the

How long does HSA or FSA reimbursement take?

For most FSA/HSA administrators, your expenses will be approved within days when you submit it with your Truemed Letter of Medical Necessity. The exact timing will vary based on your administrator.